Our Infrastructure Service Offerings

Infrastructure Service Offerings

Remote Monitoring and Support Services



Infrastructure plays an integral part in delivering flexible and reliable business service. An optimal Infrastructure Management solution offers flexibility in adapting to fast-changing business environment, responding quickly to emerging threats, augmenting quality, and expanding the business zone. A number of infrastructure problems crop up that require instantaneous attention to avoid bringing day-to-day tasks to a halt. This downtime causes substantial turmoil in the quality of service you offer to your valuable customers. For instance, a network interruption could mean, business loss thereby impacting your bottom-line. Organizations should employ aggressive and centralized infrastructure management for growing and changing business atmosphere.
Remote Infrastructure Management Services is about streamlining your IT infrastructure and managing software on heterogeneous platforms by applying the best IT practices.
Proactive infrastructure management plays an essential role for enhancing business agility and managing unpredictable technology changes. The complex and global infrastructure has to be maintained in an effective way to enable improved efficiency and productivity.

Services Offered:


Server Monitoring and Management
Desktop Monitoring and Management
Desktop/laptop Remote Support




Server Monitoring and Management



Why outsource IT Infrastructure Management to Ahana?

Gartner estimates that the hourly cost of network downtime costs is about $42,000: even brief downtime can result in lost revenues, unhappy customers and loss of productivity.

Ahana makes it easier and more cost-effective to handle IT infrastructure management: a winning combination of offshore advantages, dedicated trained personnel and diversifying costs and risks. Ahana's service operation centers deliver 24/7/365 availability and scalability to your business without your having to make high levels of investment. Ahana's extensive experience in running mission critical, high availability network and data services using state-of-the-art technologies mean that your IT is in safe hands. You are guaranteed responsiveness under "response-time" and escalation SLAs. Your people have multiple access modes (via Web, telephone and e-mail) to monitor performance and avail of customer support. You benefit from real time and transparent reporting online, through our service portal. Selectively outsourcing Infrastructure Management results in significant cost savings, as well as a reduction in risk. Ahana's Specialized "Infrastructure Management Services" Includes
  • Data Center Operations Management Services
  • Network Operations Management Services



    • Benefits of outsourcing
    Improving IT infrastructure uptime and productivity
    To maintain high levels of availability without expensive ongoing investments in performance management technology, more companies are beginning to outsource IT infrastructure management to specialists. In addition to cost savings, Ahana's experience managing networks and data centers ensures optimal results through the use of advanced technologies, focused skills and automated processes.
    Focus on core competencies
    Routine operations management of IT infrastructure frequently bogs down key personnel who spend more time fire-fighting than they do on supporting more strategic initiatives. This also impacts the IT organization's ability to rapidly adopt new technologies. By outsourcing Infrastructure Management, resources can be redeployed to critical projects that enhance business productivity and profitability.
    Simplified operations management
    The difficulty and complexity of staffing a 24x7x 365 IT operations is expensive and hard to achieve for many businesses. Many organizations either over-staff to handle contingencies, peaks and night shifts, or on the other hand stretch their IT staff thin, keeping them on call night and day. This increases the difficulty in staffing and also increases operational costs for a round-the-clock operation. When day-to-day management of IT infrastructure is outsourced, the challenges of managing IT are reduced.
    Enhanced ability to adopt new technology
    To benefit from new technology, IT organizations must constantly evaluate, install and integrate new hardware and software. They are faced with the challenges of training existing staff, retaining highly specialized personnel or attracting skilled engineers and technicians. By outsourcing, some of the burden of evaluating and implementing new technology is passed on to a third-party that specializes in the field and therefore has access to the best talent in the area with an advanced skills and certified expertise.



    Desktop Monitoring and Management


    Information at your fingertips-
    Real-time hardware inventory instantly and always available. Inventory reports include IP address, hard drives, printers, video controllers, bios, memory, processors, CD-ROMs, network cards, sound devices, physical drives, operating system, motherboards, and more. Information is easily exported to a CSV file.
    No more manual reports-
    on the software inventory side, reports on operating system, hot fixes, services, and installed software. Additional information provided includes the version number, license key, product ID, registered user, service pack information, installed by, and the software publisher.
    Organize computer information the way you want it-
    our tool allows tagging of computers. Group them based on your needs. When tagging a computer; enter in warranty information, dates and notes about the individual computer. You also have the ability to group tagged computers, and then execute group actions-restart, shut down or create a new helpdesk ticket.
    Proactive notification-
    about computer hardware issues via monitoring of the processor, hard disk space, memory, etc. You will have happier users-proactively dealing with issues rather than them tracking you down to fix a problem.
    Managing Users-
    If you have a problem with users installing software on laptops, just add an alert and be notified when any software is installed.
    Keeping track-
    and knowing when users log on to the network.
    Keep track of data being taken off the network-
    now you have the ability to log events of when users use flash drives or burning a CD to take data off their computer.
    Reduce time-
    reduces time you will spend looking at log files and will notify you via email if certain events occur.
    Centralize administration of your software licenses-
    Reports on software inventory, license key reports allows you to easily drill down and see the computers with issues.



    Desktop/laptop Remote Support

    We've made it simple, easy and fast to provide on-demand remote desktop support of computer systems online over the web, with on demand PC remote control we could remotely support end-users, whether they're customers, fellow employees or friends and family quickly saving time & money. Browse to our support engineers quickly over the LAN, WAN, and the Internet without having to worry about getting through firewalls or routers; end user connects to support engineer through the web. Best of all, there's no elaborate installation programs, hardware to buy, or web site URLs to maintain.

    Sales and Infomation

    Email: info@ahana.co.in

    Tel: +91 80 65790012(INDIA)
    Tel: +44 20 79938018(UK)
    Tel: +1 408 416 3150

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    News

    • Ahana Launches Remote Infrastructure Management
    • Ahana wins Middleware (Websphere MQ) implementation project
    • Ahana completes Virtualisation and Consolidation of DataCentre for one of its clients
    • Ahana launches Database Support(Oracle, Sybase and MSSQL) and System Support(Linux, Solaris, VMWARE, MS2003/2008) Services
    • Ahana launches Desktop Support and Facilities Management Services